Qualification & enquiry routing
Read an enquiry, identify missing information and suggest a destination or next step. Business rules and ambiguous situations are defined with the people who will use the system.
04 / AGENTIC SYSTEMSAI agents.
AI agents.
Actions under control.
AI agents that connect your tools and processes.
An AI agent combines a model, an objective and authorised tools to work through a process. 1202 Studio builds these systems around your needs: document search, enquiry qualification, action preparation and follow-up, with defined permissions and supervision.
Let’s discuss your projectTHE FOUNDATION & THE POSSIBILITIES
A clear objective. Explicit boundaries.
Automating a task does not require access to everything. We define what the agent can read, suggest and execute, and which steps need human control. The architecture supports a clear workflow and recovery when something fails.
Search & action preparation
Find information in authorised sources, connect the relevant details and prepare a proposal. Human approval can come before sending a message, changing data or taking another sensitive action.
Business tool integrations
Integrations are scoped around your APIs and permissions: CRM, forms, document libraries and internal tools. Every connection has a defined purpose and access boundary.
Orchestration & automation
Some tasks follow fixed rules; others require a model to interpret information. We combine both when it simplifies the process, using an agent where the task calls for one.
Validation, logging & human handover
Plan action limits, tool failures, out-of-scope requests and approvals. Logging helps your business understand what was suggested or executed and take over when needed.
A PRACTICAL FRAMEWORKWhat we
What we
build together.
The selected deliverables and their level of detail are defined in the project scope.
- Process and exception mapping
- Required tools and permissions
- An agent prototype for a defined scenario
- Tests of actions, failures and approvals
- Documentation for monitoring and human handover
How do automation, AI assistants and AI agents differ?
Automation follows predefined steps. An AI assistant helps answer questions or produce content. An AI agent can also select and use tools within its objective. The choice depends on the task, its variability and the control required; one process can combine all three.
Explore our work & company workWhen should I choose an agent over conventional automation?
Rule-based automation suits a stable, predictable workflow. An agent can help when a task requires interpreting a request or choosing between tools. We compare approaches by control, cost and expected reliability.
Can an agent send messages or update a CRM?
Only through the agreed integrations and permissions. The scope defines what it can read, prepare and execute. Sending, editing and other sensitive actions may require human approval.
How do you test an agent before launch?
Use representative scenarios: normal requests, missing information, tool errors and out-of-scope cases. Check proposed actions, access, logs and human handover in a limited pilot before expanding.
Do you work with businesses in Rabat and Casablanca?
Yes. We work with businesses in Rabat, Casablanca and other cities across Morocco. Collaboration can be remote, with workshops and travel arranged to suit the project.
How do I start a project with 1202 Studio?
Email 1202.contact@gmail.com with your business, objective, expected deliverables and deadline. An indicative budget helps us define the scope. The proposal separates project work from any recurring costs.
WHAT’S NEXT STARTS WITH A CONVERSATION. OPEN TO GOOD IDEAS
Let’s create
what’s next.
1202.contact@gmail.com
WHERE WE WORK
Rabat · Casablanca
And other cities across Morocco